Three basic functions of knowledge creation, knowledge storage/retrieval, knowledge transfer and knowledge application are mostly discussed in current literature (Holzner & Marx 1979; Pentland, 1995). However, there are very few studies that provide all three functions in a single context to facilitate knowledge management outcomes and optimal performance in a given context. Therefore, the knowledge management framework is built on two critical dimensions: the outcomes of knowledge management (creation, retention and transfer of knowledge) and the properties of the knowledge management context (properties of units: an individual, a group and an organization, properties of relationships between units and properties of knowledge) (Linda Argote et al., 2003). In their view, all knowledge management outcomes are interrelated and occur within any knowledge management context. The contribution of this framework is to take into account all the basic functions of knowledge management in all possible contextual aspects to complement the literature, where most theory in knowledge management is designed to discuss only one outcome and/ or a context at a point of inquiry. This implies that the ownership of units, the ownership of the relationship between units and the ownership of knowledge in the context of knowledge management determine the effectiveness of knowledge management outcomes. Ability, motivation and opportunity are three
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