Topic > Group Case Study - 989

This was seen in the use of technology as the leader sought to improve communication between the group. While it was a good idea to use technology to maintain a continuous line of communication, it should not be used as the only line of communication. This is because face-to-face communication is necessary to provide a direct interpretation of what is said along with immediate clarification of the misunderstanding. With this in mind, the use of group messaging should be used as a supplemental form of communication for smaller tasks associated with a project. The second issue that was faced in this situation was how the team leader dealt with the project setback. Regardless of the situation, an individual should not introduce hostility into a working relationship. In this case, the team leader's inability to assess the situation and jump to conclusions led to the team member feeling disrespected and less willing to work with the team leader. This situation simply highlights the concept of reducing communication barriers as they can build up and directly cause unnecessary tension