Today the world has become a global village and maintaining cultural diversity is very important. But with cultural diversity comes many challenges, problems and opportunities. Vodafone NZ A good example of cultural diversity is Vodafone NZ. Vodafone is a global telecommunications company that operates in many countries. The company is culturally diverse and welcomes people from different communities, races, backgrounds and religions. But as the company adopted a culturally diverse environment, it also encountered many challenges. The most important concerns call centers. There are many issues, challenges and opportunities related to managing a culturally diverse workforce. Issues Involved Communication: Communication is one of the main key aspects of any telecom organization. people from different communities have different linguistic consensus. So sometimes this creates problems for companies because customers cannot understand the language of employees due to different communication styles. Way of working: Different people from different cultures have different ways of working. For example, it is believed that Westerners do not like to work on weekends, but Asians are comfortable with it