CERTIFICATE OF ORIGINThis is to certify that I, Devyani Misra, a student of BBA + MBA (Dual) in 2011-15, Amity School of Business, Noida have worked under the guidance and the supervision of Mrs. Kushi Sharma. This thesis report has the standard required for partial fulfillment of BBA + MBA (Dual). To the best of our knowledge, no part of this report has been reproduced from any other report and the contents are based on original research. I understand that in case of non-compliance, Amity School of Business has the right to cancel the report.Devyani MisraA3923011006Signature of the project coordinator (Faculty Guide)INDEXPREFACE 05CHAPTER I – INTRODUCTION 06CHAPTER II – RESEARCH METHODOLOGY 08CHAPTER III – CONCEPTUAL FRAMEWORK 10CHAPTER IV – LITERATURE REVIEW 19CHAPTER V – ANALYSIS AND INTERPRETATION OF DATA 20CHAPTER VI – CONCLUSION 2 7BIBLIOGRAPHY 28PREFACEThe subsequent chapters of this report will highlight the basics of Diversity, Diversity Training, to explain the meaning of the same. In the other chapters of the project the evolution and necessity of the same is mentioned. The latter explains the challenges, disadvantages, methods and approaches that diversity training has to offer.CHAPTER I – INTRODUCTIONThe topic – Since time immemorial...... half of the document ......ture when discussing needs, conflicts, motivation, perception, assumptions, etc. Model bifurcation -D - Describe the exact behavior being discussed and your interpretation of it. Determine the important facts; be objective; use concrete terms.E - Express your feelings about the situation. If you are upset, confused, frustrated, just say it calmly, addressing the behavior and not the person. Evaluate all perspectives, showing respect for each other's point of view. Examine the intent and content. S: Specify the new behavior you would prefer. Talk about alternative approaches.O - Outline the outcome, the positive results expected from the new behavior. See how everyone needs to know the consequences Describe the old behavior Express your feelings about the current scenario Specify the new behavior preference Outline the positive outcomes