An example of his transactional leadership is our annual evaluation and raise; this all depends on our overall results throughout the year. We are given an overall score which translates into our salary increase. Additionally, for exceptional performance in particular initiatives, we are rewarded with thank you notes, gift vouchers or canteen tokens. As a transformational leader, he engages and motivates everyone to be their best and encourages creative ideas and solutions. Mary is very charismatic and inspires me to do well in all my duties as a quality/patient safety/risk manager. Being new to my position/role, he is an amazing mentor and coach. She is incredibly supportive and trusts my judgment in addressing sensitive patient complaints and serious adverse events