Or, to take a slightly more mundane but still very critical aspect of staffing and recruiting, consider job interviews: they should be unstructured , so that a skilled interviewer can follow up on leads that develop during the interview; or should they follow a script, so that there is a more solid basis for the inevitable comparisons between people that follow the interviews? They should be conducted one-on-one, which can encourage the candidate to relax; or many against one, to reduce interviewer whim? The overall point is that a specialist – someone who follows the HRM literature and is educated to appreciate the nuances of HRM research findings – can help find answers to questions that CEOs ask and, also, to recognize important questions that might otherwise not have occurred to the general