Global Business Services (GBS) is the next step in the evolution of shared services. Say no to plagiarism. Get a tailor-made essay on "Why Violent Video Games Shouldn't Be Banned"? Get an original essay Companies that have created "Global Business Services" have significantly improved the performance of their support functions, optimizing the cost-quality trade-off through efficiency improvements and a clear shift towards a strong and compelling value proposition for the agency. They can now be considered full partners of business operations and not just service providers. This improved cash flow can help finance the costs of transformation, while driving continuous innovation and sustainable performance improvements for its customers. According to the latest calculations, more than 1,000 multinational companies have switched to this model, now commonly referred to as Global Business Services (GBS). .Characteristics of a true GBS organization: Truly global: They provide services to a global customer base. Multifunctional: Multinational GBS organizations are no stranger to managing cross-functional processes. Reports to one person: Reports to a single individual with overall responsibility for the budget. True GBS models govern decisions through a single owner with a consistent, integrated philosophy and delivery model. It may not be driven by Finance – the number of employees should be distributed equally across all functions under the GSS umbrella. Shared places: They share infrastructure, including places and technology platforms. GBS organizations optimize global operations to deliver services in the most efficient manner. Some services are provided globally, while others may require regional support. Shared Technology Platforms: Technology platforms are shared globally to the greatest extent possible. Processes are end-to-end: End-to-end global support process organization allows the process owner to standardize and automate the underlying process across all countries. Not just transactional: GBS organizations move beyond traditional transactional services, like accounting, to higher-value services, like forecasting and budgeting. These services are typically delivered through some form of Center of Expertise (COE) made up of a small team of specialists who promote collaboration and apply best practices within the functions in question. Brand equity - Customer evaluation of the service, customers being the internal and external stakeholders. Customers need to be aware of service ownership, responsibility, understanding leadership, who we are, who our customers are, etc. Integrated: Be connected to strategic delivery to enable the integration of multiple functions. Organizing a single function, such as Human Resources or Finance, under a single global leader located in one country requires addressing thorny issues related to local labor laws, customs, and national pride, not to mention political battles over centralize functional control. None of this is for the faint of heart. Please note: this is just an example. Get a custom paper from our expert writers now. Get a Custom Essay Despite these challenges, a growing number of multinational companies continue to transition to the GBS model. Likewise, those who have adopted a GBS model continue to add support services under the GBS umbrella.