SECOND DRAFT CHAPTER 3: LITERATURE REVIEW 3.1 Introduction The maintenance process is an important aspect that should concern the building management organization. The maintenance process should be planned to ensure that the building is always in good condition and provide comfort to the user. In this chapter, the relationship between system maintenance will be explained through clear definitions, concepts and issues related to maintenance activities. Maintenance of the building is the first interventions in order to avoid small damages that could also compromise the activity in the building. To ensure a more efficient building maintenance system, priority should be given to the structure, design, materials and function of the building. Additionally, you must adhere to guidelines established by management or the contractor to avoid unplanned accidents or damage. 3.2 Definition 3.2.1 Definition of maintenance Various parties have provided different views on the purpose of maintenance. Maintenance is defined as the required processes and services undertaken to preserve, protect, improve and care for the fabric and services of the building after completion, in accordance with the prevailing standard to enable the building and services to perform the function expected for their entire lifespan without drastically changing their basic characteristics and uses (Lateef et al, 2010). Building maintenance generally means the maintenance and repair of the fabric (e.g. reinforced concrete structure, windows and finishes) and services (e.g. water supply system, electrical installation and elevators) to make the building functional (Yau, 2012). Maintenance is defined as ongoing care and protection involving minor repairs with...... middle of paper ......anointing of the building 283.4.2 Maintaining the image and appearance of the building 293.4 .3 Safety Manual 293.4.4 Legal and regulatory information 293.5 Type of maintenance 303.5.1 Planned maintenance 313.5.2 Unplanned maintenance 323.5.3 Failure maintenance system 323.5.4 Corrective maintenance 323.6 Maintenance components 333.6.1 Maintenance 333.6.2 Rectification 333.6.3 Replacement 343.6.4 Prevention 343.6.5 Repair 343.7 Origin and causes of deterioration of the building structure 353.7.1 Human 353.7.2 Atmospheric 353.7.3 Humidity 353.7.4 Defective during the design phase 353.7 .5 Defective construction 363.7.6 Defective material 363.7.7 Vandalism 363.8 Factors affecting maintenance system deficiencies. 373.8.1 Design complexity 373.8.2 Little concern for future maintenance 373.8.3 Poor quality control 383.8.4 Failure to identify the true cause of the defect 38REFERENCE 39