IntroductionImproving the quality of care in the healthcare system starts with the patients. According to the Institute of Medicine (IOM), deaths each year caused by medical errors are estimated to be between 44,000 and 98,000. Medical errors are common in today's complex healthcare system, even though hospitals and all other healthcare organizations regularly provide in-house services to their staff and train them regarding new changes in healthcare. Furthermore, the healthcare system also provides counseling to patients affected by errors and subsequently to their families. However, medical errors continue to occur. Therefore, the healthcare profession continues to implement new methods that can help improve (2012) reviews that bedside reporting among nurses increases patient satisfaction and increases patient perceptions of teamwork. The purpose of this literature review was to demonstrate that the management of patient information to another nurse at the end of the shift is an important clinical process that allows nurses to share important information about their patients to ensure a continuous care plan and patient satisfaction. Bedside visits in order to exchange comprehensive information about the patient the nurses are caring for should be encouraged because this allows the patient to participate in their own care plan. It also allows the incoming nurse to actually observe her patient and ask questions at the same time. According to the Joint Commission's 2009 National Patient Safety Goals, bedside reporting is considered a critical encounter for nurses. Additionally, bedside reporting allows patients to be actively involved in their care and ask questions of nurses. Overall, a bedside nursing relationship promotes quality of care and patient satisfaction and, more importantly, allows patients to correct any misconceptions regarding the data obtained before and after the study change. The patient survey consisted of five questions. Each question was answered using a similar five-point scale. For example, 1 point was awarded as the best and 5 points as the worst. Therefore, 1.5 to 2 was the range of mean scores before practice; all scores after practice changed and had a mean of 1, which concluded that patients were satisfied with bedside reporting. Patients said that “the nursing staff helped us understand our health status and kept us informed about our daily condition” and were satisfied with the bedside reporting. Additionally, the nurse's interactions with patients during bedside reporting reassured the patient that the nursing staff works as a team and that everyone is aware of the care plan. More importantly, the patient witnesses a professional and safe transfer of responsibility by working together with the nurse. Patients have the opportunity to contribute information to the discussion and ask questions. Therefore, offer the nurse and patient the opportunity to not only share information, but also promote improvements
tags