Brief description of the chosen business processAir Australia is a global company with more than 200 aircraft, 100 pilots and 500 cabin crew members. Fly to destinations spanning a network spanning six continents. Air Australia's mission is to maximize returns for the benefit of our stakeholders and become one of the world's leading carriers of choice. With growing customer demand, the company is constantly purchasing new aircraft to meet the ever-expanding demand. As a result, purchasing aircraft is a key business process for Air Australia. The purchasing process begins when the company identifies a purchasing need to meet market demand. A request is generated detailing the requirements for the necessary aircraft. A request for quotation is then raised. Manufacturers submit their quotes in response to the quote request and a review is carried out in the purchasing department. The purchase order indicates the best offer from the manufacturers based on price, quality and availability. The type of purchase order generated in this process is a planned purchase order, which is an agreement on specific items on an approximate date. The terms and conditions are accompanied by the purchase order and constitute the contractual agreement of the transaction. The manufacturer delivers the items by the expiration date, and the company runs an inspection process and then records the delivery. The manufacturer sends an invoice which is verified with the purchase order and documents specifying which goods were received. Finally the payment is then made and transferred to the manufacturer. Importance of Process to Organizational Performance Purchasing is the act of acquiring... middle of paper... reduces the time involved in the purchasing process unlike the separate preparation of purchase orders shown in Diagram 1 Resource Utilization Observations in the industry show that task specialization increases employee efficiency by 20%. As a result, Air Australia should introduce resource allocation to the business process. For example, each position has different roles and responsibilities in the company. The CEO is responsible for ensuring that control mechanisms are developed and implemented. The Procurement Manager is responsible for ensuring that departmental staff undertaking any procurement process as part of their role are sufficiently knowledgeable about relevant procurement procedures and guidelines. Staff are expected to make purchases on behalf of their specific area and must familiarize themselves with the industry.