There are many soft skills that a service technician should know before working with customers on the job to help them resolve any issues the customer may have . The transversal skills that the technician should know are "helpful attitude, respect. good communication skills, awareness of your problems (i.e. if you make a mistake take full responsibility), reliability, credibility and obviously professionalism. These are the soft skills that all technicians should have when working with customers. One of the first soft skills that all technicians should know is “respect.” The reason to have these soft skills is because having respect means showing the right attitude, if you respect a customer, the customer will show you respect. If you give the respect people deserve, people will give you the respect you deserve. By showing respect and considering yourself a guest at the customer's location, you would make the customer happy and see yourself as a profession. The second soft skill that all technicians should know is “good communication skills”. The reason why all technicians need to have good communication skills is that with good communication skills you can be able to talk to people very well and collaborate with other people and also the clients you will be working with in your job. Good communication is also good with the people you work with to be able to talk to your colleagues and even your boss, having this soft skill will help you in your life. The third soft skill that all technicians should have when on the job is “ownership.” Take ownership or responsibility for any mistakes you make on the job and don't tell the client it's their fault. If you take responsibility for your actions, you can just move… middle of the paper… make sure your support is always better than everyone else. In conclusion, these are just 5 of the many soft skills that all technicians should have at work and with your company. The reason for having these soft skills is to ensure you are the best support company you can be. With the list of soft skills, all these soft skills go hand in hand and all work together. Just as credibility goes well with respect and professionalism, having good communication with a helpful attitude goes well together, because if you have a smile on your face, your customers would be happy to have a technician who works and understands what is going on with your computer. All these soft skills go hand in hand, and this is why technicians should have these soft skills in working with other people or talking to other people.