According to Hendrick and Weissman (2010) there are 5 steps to conflict resolution. The first step is to establish a sense of calm. The educator manages to do this by squatting down so that he is at the same level as the children and speaking calmly. She does not target children or make accusations, even when told that a child pushed another child away. The next step is to determine the reason for the conflict and communicate that each child will be able to help find the solution. The educator facilitates this task by asking the children details about the conflict. She asks “What happened? And then what happened? Which side were you on?” The educator allows each child to tell their own version of what happened and clarifies the details as they go along. He asks "Max, did you see what happened?" He also asks the children how they think Jacob felt when his hands were pushed off the trash can. Once you've identified the problem, the next step is to ask for solutions. The educator asks: “How can we get this basket back to the kitchen where it needs to go?” The children then offer solutions to the problem. When solutions are offered, the educator asks if the other children agree and continues until everyone is satisfied with the solution. The educator does not give the children answers, but continues to ask questions until the children find a solution on their own. This ensures that children have autonomy in their decisions (Porter, 2008b). They decide on solutions because they think it is right, not because the educator tells them to. This will allow children to internalize their locus of causality, ensuring that in the future they will make decisions to behave ethically because they believe it is the right thing to do, not out of fear of punishment or to gain favors or rewards from others. adults (Woolfolk &