Designing a new system for Gala VisionsGala Visions is a fast growing video rental outlet for the majority of the Asian community where both Hollywood and Bollywood films are found, I will use ICT to design a new system for it. Analysis ======== Problem Context ------------------------- Gala Visions is a small video rental shop on the Whalley Range in Blackburn. The store hosts many different genres of films across Hollywood and Bollywood. It is managed by Fakhir. Identifying Potential Users ----------------------------------- Gala Visions is a widely used video rental service growing for the majority of the Asian community where both Hollywood and Bollywood films are found. For this reason, the store has grown from the manual system used for video/DVD rental. Its main problem is that it is very slow and unreliable. Fakhir is looking for alternative systems to upgrade the current system and increase the effectiveness of the company. Identifying User Needs------------------------------------ I myself go to Gala Visions to rent videos /dvd of all genres. Fakhir has granted me his full collaboration to carry out my computer course which, if effective enough, could invest in a computer with the system I am about to produce. Q) How many videos/DVDs do you have in stock? A) Over 3000. Q) Do you rent both Hollywood and Bollywood movies? A) Yes, but we only rent particular Hollywood box office hits. Q) Do you rent films of all genres?A) Yes.D) How does the current rental system work?A) It is a manual system, based on pen and paper.D) What happens when a person wants to rent a video/ dvd?A) Once the customer is satisfied with his choice, we take his name and address. We review the registry to see if that person is registered. We then take that person's identification number, which is provided to all customers, and label a rental form. Customer details, such as name and address, are also labeled. That's all. Q) How long is the Video/DVD rented for? A) 1 Day. Q) What happens when a Video/DVD is returned? A) We cancel the rental on the rental form. D) How do you know that Have all videos/DVDs been returned? A) Normally we check the rental form but sometimes we don't, as it takes a long time. Q) What happens when the videos/DVDs are expired? A) We normally charge extra fees. Q) What happens if the Video/DVD is not returned? A) We send a reminder by mail and then issue recovery procedures. D) How many copies of each Video/DVD do you normally keep?