In this case, the system was implemented but the company was not using it, insurers instead followed the traditional process. And the root cause of the problem was the lack of alignment between business and IT. Without both teams working together to achieve common goals, it is impossible for the system to succeed. As Martin acknowledged, the TUFS system has some issues and IT teams are waiting for input from underwriters to resolve them. If insurers put forward their inputs on the system, most of the problems could be resolved. Due to the limited time for the project, the IT teams had to postpone some features of TUFS according to the senior management decision which was communicated to everyone. Deferred functionality must be included in the system so that TUFS can execute complete business processes in the